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Contact us

We'd love to hear from you. Find out how to get in touch.

Whether you’ve got a question about donating or our programmes, you can send a letter, email, or get in touch by phone. Below are some of the questions our supporters often ask.

  • If you'd like to update your contact or bank details, please call our Supporter Care Team on +27 11 285 1700 or email us on info@worldvision.co.za

  • When you give to World Vision, you can be sure your money gets to where it's needed most - and because of our community-focused solutions, for every child helped, 4 more benefit.

  • If you'd like to cancel or change your regular donation to World Vision, please call our Supporter Care Team on +27 11 285 1700 or email us on info@worldvision.co.za

Message, email, or give us a call

When you give to World Vision, we uphold promises to you set out in our Supporter Charter.

If we fall short of your expectations, you may wish to make a complaint.

Enquiries

Email: info@worldvision.co.za

Telephone: +27 11 285 1700

 

As a result of the COVID-19 pandemic, we are currently working remotely.

If you’d like to get in touch with us, please contact:

  General queries: Mavis Khumalo on 064 035 5858

Donor related queries : Ntombi Mgobozi 063 443 9451

 

Our phone lines are open:

Monday - Thursday: 8am- 4:30pm
Friday: 8am-3pm


Our address

Head Office (map):

World Vision South Africa
268 Kent Avenue
Randburg
Johannesburg
South Africa, 2194

 

Change how you hear from us

We'll always respect your preferences and you can change the way you hear from us at any time, or opt-out from communications by contacting us. Simply call 011 285 1700 or email

info@worldvision.co.za

 

 

We'll always treat your data with the utmost respect in line with current Data Protection laws and commit to storing your personal information securely and will never sell or share your information with others.

How to make a complaint

Your experience of us and our work is very important to us. Without you, we wouldn’t be able to make a difference for vulnerable children around the world. If we've fallen short, please let us know. We take complaints extremely seriously, and always aim to learn from our supporter feedback.

You can send us a message, email us at complaintsza@wvi.org or phone us on +27 11 285 1700 or write to us at our head office address.

 
See our Complaints Policy for more information.

More information