Whether you’ve got a question about donating or our programmes, you can send a letter, email, or get in touch by phone. Below are some of the questions our supporters often ask.
Contact us
We'd love to hear from you. Find out how to get in touch.
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If you'd like to update your contact or bank details, please call our Supporter Care Team on +27 64 035 5858 or email us on info@worldvision.co.za
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When you give to World Vision, you can be sure your money gets to where it's needed most - and because of our community-focused solutions, for every child helped, 4 more benefit.
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If you'd like to cancel or change your regular donation to World Vision, please call our Supporter Care Team on +27 64 035 5858 or email us on info@worldvision.co.za
Message, email, or give us a call
When you give to World Vision, we uphold promises to you set out in our Supporter Charter.
If we fall short of your expectations, you may wish to make a complaint.
Enquiries
Email: info@worldvision.co.za
General queries: +27 64 035 5858
Tax certificates- info@worldvision.co.za
Our phone lines are open:
Monday - Thursday: 8am- 4:30pm
Friday: 8am-3pm
Our address
Head Office (map):
World Vision South Africa
268 Kent Avenue
Randburg
Johannesburg
South Africa, 2194
Change how you hear from us
We'll always respect your preferences and you can change the way you hear from us at any time, or opt-out from communications by contacting us.
We'll always treat your data with the utmost respect in line with current Data Protection laws and commit to storing your personal information securely and will never sell or share your information with others.
How to make a complaint
Your experience of us and our work is very important to us. Without you, we wouldn’t be able to make a difference for vulnerable children around the world. If we've fallen short, please let us know. We take complaints extremely seriously, and always aim to learn from our supporter feedback.
You can send us a message, email us at complaintsza@wvi.org or phone us on +27 64 035 5858 or write to us at our head office address.
See our Complaints Policy for more information.
